FAQ Kuta Angel Bali Hotel

A. Reservation
How do I make a booking ?
Click at the book now link, process your booking and You can get instant confirmation of your reservation in just a few minutes!
Is it safe to make a booking via your website?
Yes, we use a secure server to host the transaction. All credit cards data are safe with us and we will not reveal your credit card details to any parties.
Do you charge my credit card when I make a reservation?
No, we only use your credit card details to guarantee your reservation. You can pay directly at the hotel. We will only charge your credit card if you fail to arrive at the hotel, and depend the rates plan you have booked.
 
B. Cancelled or modification of reservation
Do I need to print out my reservation confirmation?
We advise you to print out your Electronic Receipt for a smooth check in at the reception area. Otherwise, just present a valid identification and confirm your booking details at the front desk.
Is there a time limit on when I can make a reservation?
No, you have the option of making a reservation up to a year in advance or 5 minutes before your arrival date as long as the rooms are still available.
Can I request for a late check out?
Yes, but it is based on room availability and there is an additional charge of 50 % from the daily room rate for late check out until 6 pm.
What is your cancellation policy?
Any cancellation policy has shown on  each rates plan you will check details on the term and condition before you click confirm the booking
therefor the information as below, cancelled or modified before 7 days upon arrival date no fee required, in case cancelled later than 7 days will charged 1 night fee, No-show will charge full of the reservation
 
C. Service
What are the amenities inside the hotel room?
Room details reflected on room type, every room has, Television, Air conditioner, bath amenities, linen, safety box,telephone and two bottle mineral water.
Can I access the internet at the hotel?
Yes, free Wi-Fi internet access in all rooms and all areas within the hotel.
Are housekeeping services available?
Housekeeping services are provided daily. Please hang "Please Make Up Room" sign outside your room on the door handle if you want your room to be cleaned.
Do you have business facilities available at the hotel?
Yes, business facilities available around lobby area.
Do you have massage service at the hotel?
No, at the moment we on develop our spa service.
Can you assist me with ticket reconfirmation and city check in?
Yes, we can. We can help you with ticket reconfirmation or flight booking with additional charge
Can you help me with luggage transport and express check in?
Luggage transport and express pre - check in from airport to hotel is available with additional charge
Do you provide airport transfer from and to the airport?
Yes, we provide airport transfer with additional fee at IDR 200.000 net/way/car.
Is it safe for me to stay at Kuta Angel Hotel ?
Yes, we are equipped with 24 hour security guards and CCTV to ensure all of our guests feel safe when staying at our hotel.
Can I smoke inside the room?
No. All rooms are non smoking. However, guests who want to smoke can do so in the restaurant which is equipped with tables, chairs, ashtrays.

D. Facilities
 
Is it easy to get a taxi from the hotel?
Yes, we do have a 24-hour taxi and tour counter at the hotel. We also offer business transports around city based on availability of the hotel cars.
Do you have a swimming pool at the hotel?
Yes, we do have a swimming pool.
How many channels does your TV have?
We provide international and local TV channels in all rooms.
Do you provide on-site parking at the hotel?
Yes, we do provide a secure on-site parking area for all of our guests. Our parking is free for hotel guests.
Are extra beds available?
Yes, we do provide extra beds with additional cost.
Do you have money changer at the hotel?
No, but easy to find into surrounding of hotel
Are pets allowed at the hotel?
No, pets are not allowed.
Do you have doctor on call?
Yes, we do have a doctor on call
 
3 TIPS
A. Reservation
- We offer the best rates from our loyal customer book direct though us, rates offer up to 15% OFF can be found with promotion code : ANGEL15
- Special rates plan offer with value add just can be found at our website
- Special package rates only available at our website
- Flexible cancellation policy